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Terms and Conditions

www.peternorrismusic.co.im

Company Information

39 Finch Road

Douglas

Isle of Man

IM1 2PW

United Kingdom

VAT Registration Number: 002495504

Payment

Payment must be received in full before any goods can be dispatched.

This does not affect your statutory rights.

Delivery

Responsibility for ownership of the goods passes to purchaser once we have delivered them.

Unless otherwise advised, delivery will be made by a fully-insured courier service, within normal business hours. A signature at this address will be required.

The charge for delivery will be shown at the final checkout stage before final submission. Unfortunately Peter Norris Music cannot guarantee delivery times

or dates. The delivery charge shown is a standard charge and does not constitute a guarantee of delivery date from the time you have placed an order.

All delivery times and dates are subject to stock availability and backlog.

Unfortunately Peter Norris Music can in no circumstances therefore compensate for delayed orders.

DAMAGES/SHORTAGES MUST BE NOTIFIED WITHIN 24 HOURS OF DELIVERY.

This does not affect your statutory rights.

Our contract

When you place an order to purchase a product from peternorrismusic.co.im, we will send you an e-mail confirming receipt of your order and containing the

details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've

dispatched that product to you. That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Any products on the same order

which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract.

Cancellation procedure

You are free to cancel any order before payment has been taken, however any transportation costs for cancelled orders must be paid by the purchaser, except

in instances where the goods supplied are faulty, have been supplied in error, or miss-described by the seller.

Orders cannot be cancelled where the goods have been altered by the purchaser in any way from the original condition.

This does not affect your statutory rights.

7 Day Money Back Guarantee

In accordance with the Distance Selling Regulations, any goods can be returned for any reason within 7 working days for a refund, less carriage costs. Returned goods

must be in their original condition and packaging. If you decide that you do not wish to keep an item you can either return it to us yourself, or contact us and we will

arrange collection. The average cost for a collection is £50.

Please note that this Money Back Guarantee does not apply to software that has been opened (see below) or hardware that includes software as part of the package,

where the software component has been opened. Video/Audio content in the form of CDs or DVDs also cannot be returned if the item has been opened.

Returns and Refunds

Refunds can only be made by the method originally used to pay for the goods. Credit/debit card refunds will be processed immediately, once we have received the goods back and inspected them. It normally takes 3-5 working days for the funds to show on the customer's account.

Goods that have been altered from their original condition in any way cannot be returned.

Goods cannot be returned as faulty where a specific defect in the product was brought to the attention of the customer at the point of sale.

The customer has a duty to take reasonable care of the products while in their possession and during the cancellation period to maintain them in the condition in which they were

supplied by Peter Norris Music If goods are damaged or use of the goods has gone beyond the right to reasonably inspect and assess the goods, we reserve the right to seek recompense.

The customer has a duty to re-package any returned goods in such away as to avoid any damage to the goods whilst in transit back to Peter Norris Music (ideally all the original

packaging should be used). If the original packaging is not used the goods must be packaged in such a way that provides the same or equal protection as the original packaging. If this duty to pack the returned goods in an appropriate manner is not met GAK reserve the right to return the goods to the customer or to seek recompense.

Faulty Goods: Within 28 days of the date of delivery, we will arrange for the collection and replacement of faulty goods. Outside of 28 days from the date of delivery, we will arrange from the return of faulty goods from us to the manufacturers for repair, under the terms of manufacurer's warranty. This policy is invalidated if the goods have been altered in any way from their original condition, or if the fault is due to misuse by the purchaser.

B-Stock, Ex-Demo & Second Hand Sales : All sales of this nature constitute a “bought as seen” policy, with no gaurantee or warranty. We will, however, do our best to ensure a quality after sales service. In the event of a fault, we will aim to repair the item, but with no guarantee and we may need to charge a repair fee.